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Frequently Asked Questions
When is Fall / Winter launching?
Our first introduction to the season is available now with our Pre-Fall / Winter Collection.
Discover new hand-brushed wool hoodies and trousers, parka jackets, the return of our sold-out MILOS Set, alongside a full restock of our iconic LUXE T-Shirts across our best-selling colourways.
Our main Fall / Winter ’26 Collection will begin arriving later in October, introducing what we believe to be our strongest Autumn/Winter collection to date.
Expect elevated seasonal fabrics, refined silhouettes and entirely new styles designed for the months ahead, with further releases continuing throughout the season.
Will sold-out items be restocked?
At NÓVU, we pride ourselves on exclusivity, meaning most of our collections are produced in limited quantities and are only available for a limited time. Once they sell out, many styles will not be restocked.
The majority of styles released this year will not be returning. However, we do occasionally restock selected pieces and our most in-demand styles.
If your size is currently sold out, select “Size not in stock?” on the product page and enter your email address. You’ll be amongst the first to know if your size becomes available again.
If you’re looking for a specific product and would like to know whether it will return, please contact support@no-vu.com and our Customer Care team will be happy to provide more information.
Can I return my order?
Yes. You can return your order within 28 days of delivery.
We’ve made the process as simple as possible through our online returns portal, allowing you to register and process your return in just a few easy steps.
Depending on your order, you can choose from the available return options, including a refund, exchange or store credit.
Simply visit our Returns Portal, enter your order details and follow the steps provided to arrange your return.
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