Shipping & Delivery
SHIPPING
NÓVU Delivers worldwide, meaning no matter where you are you can still enjoy NÓVU products.
Shipping lead times provided are estimates and are applicable only after the order has been fulfilled and processed for shipping. Please note that processing times before fulfilment may vary, and shipping times are only valid once the order has been fulfilled and shipped.
For specific shipping lead time estimates, we recommend checking the product description, as these times may vary from product to product. We aim to fulfil and process orders as efficiently as possible, and the estimated shipping lead times are meant to provide you with an expectation of when your order may arrive.
For more information on shipping lead times, please email support@no-vu.com
UK
FREE UK SHIPPING - orders over £120.00
£4.10 Standard shipping 2-5 Business Days (orders before 4pm Mon-Fri).
£7.00 First Class Shipping 1-2 Business Days (orders before 3pm Mon-Fri).
£12.00 Saturday Delivery (orders before 3pm Monday - Friday).
REST OF THE WORLD
Estimated arrival 2-12 working days once shipped.
IMPORT DUTY AND VAT
Please be aware that international orders may be subject to additional fees such as Duty or VAT. Customs in the destination country will charge these fees upon import. The customer is fully responsible for covering the costs associated with Duty, taxes, and VAT.
As the merchant, we bear no responsibility for the payment of duty, import tax, or VAT. If these fees are not paid, customs may take the necessary steps, including the potential destruction of the parcel. Please note that no refund or exchange can be offered if the customer refuses to pay these fees.
By placing an order, you acknowledge and accept these terms and conditions. We appreciate your understanding and cooperation.
Customs Fees and Refusal Policy
Please note that refusal to pay customs fees may result in the destruction of the goods, leading to a total loss. In cases where the goods are returned to us, additional fees will be incurred from customs and the carrier. While we will handle these fees on your behalf, they will be deducted from your refund. We are not responsible for covering any customs-related charges.